TERMS AND CONDITIONS
General Guidelines:
Keys will only be issued once you have agreed to the Terms and Conditions and paid all accommodation/booking fees.
Aurea´s Office hours are between 8:00 and 21:00 hours
Check in time is between 15:00 and 21:00 hours.
Check out time is at 11:00 hours.
If you intend to arrive/depart outside our office hours, you must make prior arrangements with our team. Please be aware that after hours check in and check out fees of $40 may apply.
Please note Aurea´s properties have a minimum 2 night stay policy unless otherwise stated on the listing.
All guests are responsible for the safekeeping of accommodation keys, a fee of $80 applies if a replacement key is required.
If you lock your keys in the apartment, an agent may be available to attend. Please be aware that after hour calls will incur in a $40 fee. If an agent is unable to attend and a locksmith is required tenant will be charged the locksmith’s costs.
All keys are to be returned at checkout.
No functions or parties may be conducted at the property under any circumstances unless agreed with Aurea’s Team.
All accommodation must be used for private/residential use only and to accommodate the number of guests stated on booking description. Exceeding the stated number of guests will result in a termination of booking and/or charges of $50 per night per additional guest.
Misconduct, unrespectfull behavior or any form of violence will result in the immediate termination of booking and the ejection of the premises with no further notice or refund.
If required, tenant agrees to allow Aurea´s personnel to conduct inspections of all premises upon reasonable notice and a mutually convenient time.
Please ensure air-conditioners and all electric components are turned off when guests are not in the property.
Please remember to take personal property and belongings with you upon departure as Aurea will accept no responsibility whatsoever for any such items left behind.
Where there are security doors, guests/clients are advised to lock up.
Indoor smoking is not allowed. If there is evidence of such, including a smoke odour, tenants will be charged a fee of $100 to cover the cleaning of curtains, linen and air-conditioning sterilization.
Guests/clients in occupation, are fully responsible for all breakages and damages caused to the property, its furniture fittings, or any consequent loss. Any such breakages, damages or loss must be reported IMMEDIATELY to Aurea´s Agents and either replaced to the satisfaction of the Agent, or paid for prior to departure.
No pets are allowed either in the landscape of the property, nor inside the accommodation under any circumstances. Any pets found in accommodation properties will result in a termination of booking and/or cleaning and fumigation charges of $400.
Tenants and/or visitors shall park vehicles only in specific designated areas.
The tenants are responsible for the behaviour and actions of their visitors whilst on the premises.
Additional charges or immediate termination may apply in the event of excessive noise, nuisance or disturbance caused to neighbouring properties during tenants occupancy.
Payments/Cancellations/Refunds
Please ensure that to read our cancelation, refund and payment policy.
Aurea will accept payments by credit card, pay pal or cash.
The client/guest agrees to be liable to all outstanding balances and rental funds at the time of checkout.
Upon booking tenant/client will be charged 50% of total reservation.
7 days prior to arrival tenant/client will be charged the remaining 50% of total reservation.
Cancellations made after booking are non-refundable.
If tenants choose to vacate the property prior to check out date, all funds paid will be non-refundable.
All extensions to a reservation must be fully paid when the extension request is made. Extensions cannot be guaranteed and are subject to availability.
If there is an extreme circumstance as to why you need to cancel, a refund may be considered at the discretion of Aurea.
Aurea will not accept the following reasons for cancelation, including but not limited to:
- Change of travel plans
- Found alternate accommodation
- Property location isn’t suitable
What to bring
All premises are fully self-contained. Personal requisites are not provided. It is expected that you will need to bring personal cleaning items.
Beach towels are not provided. It is expected that you will need to bring beach towels.
Beach items such as umbrellas or chairs are not provided.
Cleaning
Linen is available for hire.
A professional clean will be carried out on check out and the cost is included in your total booking price. Mid-stay cleans & a change of linen are available upon request and do incur additional fees.
If a property is found to be left in an unreasonable state at check out, there may be excess cleaning charges involved.
This will be determined on a case to case basis and a member of Aurea´s team will contact the tenant to advise of the excess cleaning.
For urgent assistance call +505 8209 2434. After hour fees of $40 may apply in some circumstances.
DISCLAIMER
I/We hereby acknowledge and agree that the Aurea will not be held responsible nor liable for:
Any injury or loss suffered by the occupants, their invitees or guests whatsoever or howsoever caused whilst I/we are in occupancy of the accommodation due to my/our failure to comply with the Terms and Conditions.
Any injury or loss suffered by the occupants, their invitees or guests whatsoever or howsoever caused due to negligence on my/our /their part.
Any injury or loss suffered by the occupants, their invitees or guests whatsoever or howsoever caused as a result of insects or wildlife in or around the accommodation site. All occupants are to take specific care at all time and requested not to approach any wildlife under any circumstances.
Any noise, disturbance or inconvenience caused as a result of renovation/building/road works being carried out in or near the vicinity of the accommodation.
I/We hereby acknowledge and agree that the agent has the absolute and sole discretion to cancel my/our occupancy in the event that my/our actions or behaviour compromise the safety and /or quiet enjoyment of neighbouring properties or others.
I/We hereby agree that I/we will be fully responsible and liable for payment of all charges incurred, irrespective of such cancellation, together with any financial loss suffered by Aurea, to be debited from my credit card without further notice.
I/We hereby agree to the cancelation and refund policy stated above